Contact Center

Own infrastructure and sales force for your campaigns

One of our companies is specialized in the Marketing products and services through telemarketing strategies, always oriented to customer satisfaction. We have a consolidated contact center network, with our own centers in Morocco and Peru, other associated centers. We offer contact solutions through telephone management, combined with other channels of communication with the end customer, to campañas inbound / outbound and BPO processes.

We offer sales force to strengthen the sale of your product or service composed of agents with experience and rigorous control of progress and achievement of objectives. In addition, we put at your disposal the necessary structure for a broad portfolio of customer services.

In all our Contact Center actions we apply the LOPD, guaranteeing a service adapted to the demands of the market.

We are your strategic ally offering a quality service based on professionalism, efficiency, dynamic commercial strategies and compliance with the objectives set. The trust generation with the final customer it is a factor that makes the difference between competitors and a value that we care for in Grupo Viatek.

Inbound

  • Customer Service
  • Claims management
  • Management of appointments
  • Telemarketing clickTocall y clickTochat
  • Specific after-sales support for IT manufacturers and companies in the ICT sector
  • Call attention due to operation overflow
  • Management of orders, shipments, subscriptions and reservations
  • Incident attention and technical support
  • VoIP solutions for contact center

Outbound

  • Telemarketing and launch of products and services
  • Creation and optimization of BB.DD.
  • Customer loyalty and reactivation
  • Business surveys and polls
  • Collection and recovery management
  • Market research
  • Track routes, deliveries and commercial teams

Contact center network for sales campaigns and customer service

Deployment of contact center virtual switchboards
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