The Spanish multinational closed 2018 with a record turnover of 831 million euros, an 8% more.
The company has solid foundations to continue growing both in clients and territories with a firm orientation for innovation, technology and a highly qualified human team.
The Konecta group is one of the Spanish companies that generates more employment and more than 65% of the workforce are women.
Madrid,10 of April of 2018. The technological multinational Konecta consolidates and increases its strength as a leader in integral BPO solutions and Customer Experience. The Spanish company closed the 2018 exercise with another billing record, 831 million euros, which means an 8% more than in 2017.
Jesús Vidal Barrio, CEO of Konecta, values the company's growth very positively: "The results of the 2018 exercise reflect our efforts and the commitment of Konecta with its customers to continue providing the most advanced solutions. The response of our customers is getting better and better to implement increasingly innovative solutions for brand relationships with their customers. "
The figures give Konecta profitable and sustainable growth, and confirm the muscle of the company to advance in all projects and in the expansion that has marked the new Board of Directors chaired by José María Pacheco. Konecta is betting long ago to be a major player in the reality of the 4.0 revolution and in the Business Services sector. And in this new dimension, it focuses its strategy to be at the forefront of the sector worldwide, both in innovation, technology, and customer experience processes; always from the differentiation based on the management of people and the quality of the service.
Konecta as a long-term industrial project is set to remain a benchmark in the sector, and continue to provide new services and opportunities for both current customers and those who come from the new demand that is produced by the 'digital economy', reflected in a business plan for investment and growth.
Latin America is the region in which Konecta (leader in Colombia and among the first suppliers in Argentina, Peru, Chile, Mexico and Brazil) obtains the 60% of its turnover, and which is still considered as an area of strong expansion in the next years. The latest acquisition of the Konecta group has been in this 2019 with the purchase of the Brazilian technology company Uranet.
Jesús Vidal Barrio confirms that the objective of Konecta is to intensify the expansion and the client portfolio: "We are still focused on growing, or with current clients, expanding our offer of services increasingly leveraged in automation, with solutions using technology and operational capacity ; or with new clients who need solutions for relationships with their clients. "
The expansion includes increasing services and its orientation towards innovation and the creation of new solutions and technological tools that improve services to 200's corporate clients in the 10 countries in which it operates so far. The solutions based on artificial intelligence and automation, together with a highly qualified and specialized human team, are the basic pillars in the business model.
During the past financial year, Konecta has increased the advances in digital transformation processes, with a multidimensional vision, with increases in R & D & I investments and consolidating its Digital Transformation and Efficiency Unit created in 2017. In the same line, the 'laboratory' Konecta Software Factory of Medellin (Colombia) works at full capacity with more than 100 engineers and data scientists who design all kinds of technological solutions with artificial intelligence as the axis for the demand of different sectors and the future development of the business.
The Konecta group is one of the Spanish companies that generates the most employment. At the end of February 62.348 people formed the staff of the multinational. Of this number of 41.209 workers are women, that is, more than 65% of the total.
These results go hand in hand with a strategy of sustainable corporate responsibility, evidenced by the results of Fundación Konecta throughout its 14 years of existence. Konecta has invested more than 10 million euros in social projects, with almost 40.000 people at risk of exclusion benefited in the countries where it is present. 760 organizations and almost 3.500 volunteers who will collaborate with the social responsibility activity of Konecta, which from 2017 implemented its Corporate Responsibility System in order to support the creation of shared value for its stakeholders.