Grupo Viatek offers a multitude of possibilities for action providing services to Contact Centers. The main activities and projects focus microcomputer maintenance in call centers through specialized technical personnel, wiring or adaptation and management of jobs.
The priority of Viatek in projects related to Contact Centers is to guarantee its operation and address the incidents raised by customers under the agreed times and conditions.
The solution proposed by Grupo Viatek to meet the needs of the client is based on the assignment of a project management team with full dedication to said client and on the mobilization of the Technicians Network to travel to the aforementioned locations.
On many occasions it is agreed to dedicate technicians in outsourcing to provide the support service needed in each center or area, Grupo Viatek assuming all the administrative and labor management of these workers to ensure the continuity of the business and the management of the systems and platforms of ticketing
Another specific service that is carried out to clients are the interventions in the hour bag format. Packages of hours are configured for repetitive interventions of less complexity and short duration, such as the replacement of a certain external hardware, peripherals ...
Value-added services offered by Grupo Viatek to its customers:
- Rapid response to urgent incidents or work spikes
- First Level of Support and Helpdesk
- Network of Technicians with more than 500 points in Spain for national coverage
- Platform and equipment configuration
- Wiring and maintenance of telecommunications networks
- Computer Renting