Banking and Insurance

Services for your ICT and commercial area in a single interlocutor

Grupo Viatek puts at your disposal a wide portfolio of services adapted to the needs in the ICT and commercial areas of financial entities and insurers. Our years of experience with the main companies in the sector places us as a single interlocutor, flexible and efficient, to implement IT infrastructures, integration of communication systems, equipment support, as well as the management of commercial campaigns and customer service from our network of contact centers.

Our wide network of technicians, with more than 400 points throughout Spain, allows us to service branches, offices and banking and insurance headquarters in any location, meeting established deadlines and service agreements

Communications and Equipment

  • Maintenance of network electronics in branches, offices and offices
  • Intervention and resolutions of technical incidents in large geographical areas
  • Deployment of peripherals: dataphones, POS, financial printers
  • Major projects such as the implementation of access points in work stations and updating of network systems
  • Mass installation of computer equipment with implementation of the entity's applications
  • Installation and maintenance of communications in offices and ATMs
  • Deployment and support of systems digital signage of last generation in branches of different entities

Technical Assistance

  • Management of guarantees for large volumes of subscribers
  • Hardware and software assistance, repair and replacement of equipment
  • Diagnostic visits and post-intervention at home
  • Expertise of computer equipment
  • Homework of back office

Commercial and Customer Service Campaigns

  • Marketing of products and services through telemarketing
  • Contact Center's own network
  • Campaigns on-line for sale by acquisition of leads
  • Recovery, loyalty, appointment management and bb.dd.
  • Qualified sales agents
  • Monitoring and control for the achievement of objectives

Wide capacity to service branches, offices and headquarters in any location

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