Support for Workplace for companies
The Support services to Workplace or GPT they are one of the most demanded activities by our clients in the IT area.
The correct management of ICT resources is key to optimizing costs and improving the level of customer service. inside them, Viatek Group offers fast, reliable and safe service thanks to the great experience and high capillarity of our technical network, quality standards and capabilities:
- Hardware and software on-site assistance
- IT and Micro Services
- IT Professionals
- remote maintenance
- Reactive and proactive support according to SLAs
- Installations and transfers. Additions, Changes (IMACs)
- Implementation, support for Telework infrastructures
- OS migrations, platforms...
- substitution of posts
- Plating and repair
- Own IT lab
- screen printing, personalization
- Supply of materials and equipment, spare parts...
- RMA management with manufacturers
- Shipping logistics. reverse logistics
- ticketing system
- Reporting and inventory
We currently carry out comprehensive maintenance of multi-manufacturer equipment for large accounts throughout the country.